How can we help you? Search our frequently asked questions or contact us if you don't find a suitable answer.

Support: info@botanicly.com
or via our contact form

my plant

Each plant species needs different attention. On our website, there are mostly care tips on the respective product pages. However, if you still have doubts or questions, you can always contact us personally at info@botanicly.com. Or just drop by our blog.

This varies from plant to plant. Some houseplants come with a planter, while others don't. All you have to do is select your desired option, if any, on the plant's page. The price will be updated automatically.

Each plant is unique, so there may be slight variations in size and shape.

Yes! We work exclusively with selected nurseries and breeders who offer high-quality plants and pay attention to their CO² footprint. Learn more about our mission here.

delivery and shipping

The delivery time is 2-4 working days.

Unfortunately, we cannot predict or influence when exactly delivery will take place.

From €50.00 there are no additional delivery costs!

We deliver to Germany, United Kingdom, France, Spain, Italy and Netherlands.

If this is the case, please contact our customer service as soon as possible at info@botanicly.com and tell us about your concerns!

Yes, we also deliver on Saturdays. Unfortunately, delivery on Sunday is not possible.

Please contact our customer service immediately with your order number and write an email to info@botanicly.com. We will try to help you as soon as possible.

My order

As soon as your payment has been received and your order has been processed, you will receive a payment confirmation via email. Your plant should arrive after about 3-4 days.

Write us an email to info@botanicly.com, we'll be happy to take care of your request!

You can cancel your order as long as it has not yet been shipped. Write us an email to info@botanicly.com before you receive the shipping confirmation in your mailbox. Please include your order number. However, if the order is already on its way, we can no longer cancel it.

Yes, please send us an email with the desired amount to info@botanicly.com.

If you need an invoice, you can email us at info@botanicly.com.


Of course you can make use of your right of return. Here you will find step-by-step instructions on how to return it.

Please contact our customer service immediately with your order number info@botanicly.com and follow our step-by-step instructions.


We offer various payment methods: PayPal, AmazonPay, credit card and instant transfer. Payment methods offered are also displayed in the checkout.

Unfortunately, there seems to be a problem in the system. Please send us an email to info@botanicly.com. We'll find a solution!

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